Support
Answers to the things that trip people up, and how to reach a person.
Updated 4 November 2026
Connecting an assistant
Add Scroll Snack as a connector in Claude, ChatGPT or Codex. Our pairing page opens: on your iPhone, tap "Open Scroll Snack to approve". On a computer, scan the QR code, or type the six-character code from Settings in the app.
Minutes didn't show up
Your rules decide what a task earns. A short task can earn 0 minutes, and nothing is added during quiet hours, during the wait between tasks or after the daily cap. Your assistant tells you the reason when it logs the work.
A locked app won't open
Tap "Spend 10 minutes" on the lock screen. With fewer than 10 left, it spends what you have. If your balance is empty, finish something with your assistant first. If the lock doesn't lift, open Scroll Snack once so it can sync.
Changing your rules
Stricter rules apply right away. Looser ones, like a higher daily cap, wait 24 hours, so a weak moment can't undo them.
Disconnecting an assistant
In the Assistants tab, press and hold the assistant, then tap Disconnect. It can't log work after that.
Deleting your account
"Delete account" in the Rules tab removes your account and its data. The privacy page lists what that covers.
Still stuck?
Write to support@points-playground.com. A person reads every message.